OUR SHIPPING GUARANTEE
ALWAYS FREE SHIPPING ON ALL ORDERS
ALL ORDERS INCLUDE TRACKING*
ALL ORDERS WILL BE PROCESSED WITHIN 24 HOURS**
YOU WILL RECEIVE A FULL REFUND IF YOUR PACKAGE IS NOT DELIVERED
*Packages containing Unboxed ___ Whitestrips will not contain tracking details. These packages are shipped via the Royal Mail Airmail service.
**We always do our best to process and ship packages within 24 hours of receiving your order. Sometimes this is not possible if an order is placed after 1pm on Friday or if there is a large amount of orders which need processing.
Delivery Times (From Time Of Shipment)
Cali White Products: 1-3 business days
Unboxed ___ Whitestrips: 1-3 business days
Factory Sealed ___ Whitestrips: 3-6 business days
We hold stock in our UK Shipping Centre, as well as our US Shipping Centre, so if a product is out of stock in the UK, we will ship that product from our US Shipping Centre to make sure you always have access to the products you need.
Some orders will be shipped domestically. International Orders will have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. You should not be charged any additional costs, although we cannot guarantee this. 99% of shipments make it through customs with no issue or delay.
Additional Boring Policies (Still Important)
INCORRECT ADDRESS POLICY
We are only able to deliver packages successfully if the correct address is provided during checkout. Please be very careful when entering your details and TRIPLE CHECK them before placing your order.
Once your order is placed, you will immediately receive your Order Confirmation Email, which will show your order details as well as your Shipping Information. Please check to make sure that your details are correct. If there is an error, please notify us IMMEDIATELY by responding to your Order Confirmation Email and we will correct the details to ensure your package is delivered to you safely.
WE ARE NOT ABLE TO CHANGE SHIPPING ADDRESSES ONCE YOUR PACKAGE IS SHIPPED. If your order is shipped before we are notified of any corrections needed, another order will need to be placed. Some packages will be returned to us, at which time, you will be refunded minus the cost of return shipment.
We try our best to respond to all Address Change emails as quickly as possible. We cannot guarantee an address change will occur in time when requested, so PLEASE make sure you check your address details thoroughly before placing your order.
RETURN TO SENDER
Sometimes your tracking details may show a ‘Return to Sender’ scan*. This occurs if an Incorrect Address is provided during checkout, which is not corrected in time before shipment takes place. It may also occur if a package is delivered to a nearby Delivery Office or Post Office, and is not collected before the shipping carrier holding time expires.
Calling cards will be left at the premises for any packages, which are not able to be delivered on the initial attempt. A Redelivery, or Package Collection, can be organised with Royal Mail by calling 03456 021 021 and pressing number 4 when prompted to speak with an operator. Make sure to quote your local tracking number, or the number left on your Royal Mail card left at your property.
*If a ‘Return to Sender’ scan occurs due to an incorrect address issue, or if the package is not collected from the nearby pick up location in a reasonable amount of time, you will be refunded your purchase price minus the return shipping cost of £8.
For all packages shipped with tracking, you will be able to follow your package through the entire transit process. We use reliable shipping services with ‘door to door’ tracking to ensure you are kept updated as your package moves towards your location.
If your package tracking displays a ‘Delivered’ scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Please contact us and we will help you locate your package.
If your package tracking displays a ‘Delivered’ scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.